Professional Call Center

19012

HI-TECH, UNIONAIRE’s sister company eliminates the middleman in customer care and maintenance, so our clients can communicate with the company directly. On the other side, Hi-Tech integrates a follow-up step with technicians and engineers in the field, double-checking with customers regarding their satisfaction and any other questions or needs they have. Furthermore, Unionaire's customer database is locked within the call-center, which logs any communications between Unionaire and clients. This database provides an accurate and complete client history right at the fingertips of call center operators so that Unionaire understands its clients' needs form the first moment of communication to the present .

Aspects of Services:

UNIONAIRE's follow-up services are divided into two categories: installation and maintenance. Upon receiving the daily sales data from its distributors and dealers, its technical engineers review the data and orders are immediately executed for the next day's installation in addition to installing its products, Unionaire is committed to dispatching qualified technicians and engineers to oversee any maintenance concerns of clients. All information received form clients and end-users is filtered through its call center, which then dispatches its technical support teams immediately upon the clients' first availability .
Unionaire's TOP Priority is customer satisfaction. Once Unionaire's clients and end-users receive its products, the next step for Unionaire is to seek client's satisfaction and comfort. Sales is not the end of the line for the company; Unionaire places immense emphasis on after sales service and customer care from the client's initial inquiry to archiving individual needs, information and feedback through its exclusive call center and database.

Quality in Customer Service
In order to assure customer service of the highest level of quality, Unionaire established a company under its corporate umbrella for after sales and customer care service. The company, Hi-Tech, handles all customer service communication needs from filtering client's feedback to dispatching an A Unionaire engineer to clients for technical support.