Customer Care
A
real value for your money:
When you buy a Unionaire product, not only you will be purchasing
the best products and technology in the air-conditioning industry
but you will be guaranteed to the highest standards of after
sales services and Customer Satisfaction available in the market
place.
Excellence
in customer care: 
UNIONAIRE's TOP Priority is customer satisfaction
Once UNIONAIRE's clients and end-users receive its products,
the next step for Unionaire is to seek client's satisfaction
and comfort. Sales is not the end of the line for the company;
Unionaire places immense emphasis on after sales service and
customer care from the client's initial inquiry to archiving
individual needs, information and feedback through its exclusive
call center and database.
Our promise: Not only service.. But a quality customer
service:
Through our call center, we provide you
with a smart and consistent level of communication because we
have the knowledge, the people and the technology that allow
us to serve our customers better than anyone else in the same
industry.
Through a five digit contact number 19012, Unionaire's call
center unified the communication channels where, service, complaint
& sales calls are to be answered within 30 seconds, even
at peak times through our trained and multilingual agents who
are always ready to respond to all your inquiries.
As we understand the urgency of some of your needs and the seasonality
of business that the call center has to accommodate, we increase
our operation to match the contact traffic and the business
needs at the high seasons.
Our call center is enabled with the state of the art contact
center technology.
We use the most updated communication and IT systems.
We deploy the CRM, the solution that integrates the available
customer information and interactions history facilitating more
effective planning, exceeding customer expectations and creating
customer loyalty. To ensure the quality of the service we provide
to our customers we use voice recording, predicative dialing
capabilities
We are capable of handling multimedia contacts email, internet
SMS …
Being our customer means a lot to us. That’s why we are
committed to your satisfaction. We believe in Customer Satisfaction
and we adopt it as our main objective. By always keeping our
excellent level of performance and superior quality of services,
we want to gain and keep your satisfaction and continually earn
the reputation as one of the great companies in Egypt &
the Middle East. To enhance our Customer Satisfaction strategy
we developed a "Customer Satisfaction Department"
responsible for receiving our customers’ complaints concerning
any of the company's different departments and coordinate with
it to solve your problem in less than 24 hours. Our skilful
Customer Satisfaction agents will also contact you to ensure
your satisfaction with the solution implemented. As your opinions
and suggestion are very important to us to develop our services
and work processes , our agents will periodically contact you
to measure your satisfaction about the services we offer and
to know your suggestion about how it can be developed.
